REFUND POLICY

1. Overview

At  Maahad Tahfiz Fathur Rahman , we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be requested and processed.

2. Eligibility for Refund

Refund requests are eligible under the following conditions:

  • The product received is damaged or defective
  • The customer received the wrong item
  • The order was not delivered within the promised timeframe (excluding delays caused by courier services)

???? All refund requests must be made within 3–7 days from the date of receiving the product.

3. Non-Refundable Situations

Refunds will NOT be provided under the following conditions:

  • Change of mind after purchase
  • Incorrect order made by customer
  • Product has been used, opened, or damaged by the customer
  • Failure to follow product usage instructions

4. Refund Process

To request a refund:

  1. Contact us via WhatsApp / Email:
    [Insert Contact Info]
  2. Provide:
    • Order number
    • Proof of issue (photo/video)
  3. Our team will review within 1–3 working days

5. Refund Method

  • Approved refunds will be processed via:
    • Bank transfer / original payment method
  • Processing time: 5–10 working days

6. Replacement Option

In certain cases, we may offer a replacement instead of a refund, depending on product availability.

7. Shipping Costs

  • Return shipping cost is borne by customer, unless the error is from our side (wrong/damaged item)

8. Contact

For any refund-related inquiries, please contact:
???? WhatsApp: [Insert Number]
???? Email: [Insert Email]

???? OPTIONAL (HIGHLY RECOMMENDED FOR YOUR SYSTEM)

If you’re running:

  • COD + WhatsApp sales (like your madu setup) → Add this:

"All COD orders are confirmed via WhatsApp before delivery. Refunds are only applicable after successful delivery and verification."